Biathlon.LIVE App Support
Contact
Questions, problems or suggestions: write to biathlon.app@gmail.com. Please include your device model, the iOS or Android version and the app version shown in the app settings. We usually answer within a few days.
Frequently asked questions
Where does the data come from?
Calendar, start lists, live results and standings come from the official timing data published by the International Biathlon Union, delivered through our server. News headlines link to the websites of their publishers. Biathlon.LIVE is an independent project and is not affiliated with the IBU.
Race times are shown in the wrong time zone
Start times are converted to the time zone of your device. Check the date and time settings of your device; on the race page the local time at the venue is shown as well.
I do not receive push notifications
Open the app settings and check that race notifications or the news languages you want are switched on. Then check the system settings: iOS Settings → Notifications → Biathlon.LIVE, or on Android the app's notification settings and battery optimisation. Notifications need an internet connection at the moment they are sent; a reinstall creates a new notification token, so please open the app once afterwards.
Results are missing or outdated
Live results are refreshed continuously during a race; final results can take a few minutes until they are official. Pull down on a list to reload. If a whole race stays empty for longer, please e-mail us the race and date.
Do I need an account?
No. The app works without registration and is free of charge.
How do I delete my data?
The app stores only a random installation identifier, your notification settings and your race ratings on our server. Uninstalling the app invalidates the notification token; to have the remaining data deleted, send the installation identifier from the app settings to biathlon.app@gmail.com. Details are in the privacy policy.